Job Details

We are currently looking for a Part Time 38 1st Shift Drink Server to join our team located at Newcastle Casino.

Summary:
Provides first rate hospitality and service to customers as it relates to beverage service and up to and including service items as provided by Casino.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
* Maintains proper sanitation and safety practices
* Serves food, beverage or other items to patrons/guests
* Conducts minor preventative maintenance, when possible, and report additional needed repairs to line of support
* Stocks inventory several times during shift by placing products on display shelf for customer availability
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to handle difficult customers and situations
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management

Skills:

Experience:
Essential:
* No prior experience required

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* Customer service
* Noisy
* Team-oriented
* Pass pre-employment drug test
* Hand-eye coordination, reach and grasp
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 50% of shift
* Standing up to 100% of shift
* Walking up to 100% of shift
* Must be flexible with work schedule
* May work holidays
* May work weekend shift

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork