Job Details

Conducts basic or routine in-person and online training for program applications and/or creates/updates basic/routine training materials. These duties and responsibilities may vary based on the needs of the customer and their users. Works on routine/basic training course development projects including scoping the required resources and timeline to meet project timelines with quality results. Clearly communicates technical and non-technical information to beginner users, application owners, and other employees.

• Designs, creates and delivers basic level training in accordance with programs/projects use of the ADDIE (Analyst, Designer, Developer, Implementer, or Evaluator) system of training.
• Partners with managers and subject-matter experts (SME) to guide and direct support for the development of training plans, identify learning objectives for courses, and to identify and/or obtain sources of information for development of course material.
• Gathers information from application functional analysts, application owners, and/or subject matter experts to update lesson plans, practical exercises, learning objectives, handouts, and other materials.
• Establishes and maintains the connectivity of interactive online training via Microsoft Lync or similar technologies. Trouble shoots simple network issues with the assistance of onsite and ASM network engineers.
• Updates and maintains existing instructional materials such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting customer personnel and contractors attain the skills they require.
• Facilitates training on more routine/basic IT applications and customer processes in team or independent settings.
• Is prepared to deliver training outside of the normal working hours to meet customer scheduling needs.
• Actively participates in peer review sessions and offers constructive comment with the intent of improving the team's products and services.
• Supports team ideas and initiatives that contribute to the success of the customer program/project.
• Participates in the identification, execution, and evaluation of basic/routine projects to advance the appropriate uses of technology-enhanced learning, including simulation, augmented reality, online modalities, active learning, app-­‐based learning, etc.

Minimum Qualifications

• Bachelor's degree in Education, Instructional Design, Instructional Technology, or equivalent relevant work experience.
• 2-5 years of experience developing and delivering training courses to a variety of audiences.

Other Job Specific Skills

• Strong written and verbal communication, with a solid knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Proficiency in MS Office Suite (Word, PowerPoint, Excel) to support instructional design.
• Knowledge of e-Learning development software such as Adobe Connect, Articulate, HTML, Flash, Camtasia, Captivate, Adobe Presenter, or other authoring tools, web conferencing software, etc.
• Ability to effectively communicate with clients and Subject Matter Experts.
• Experience with instructional design methodologies, adult learning principles, human behavior and performance, methods for curriculum and training design, and the measurement of training effectiveness.
• Highly effective time and project management skills with the ability to organize, prioritize, coordinate, and implement multiple projects.
• Experience evaluating and creating assessments and course materials in various delivery formats.
• Familiar with 508 accessibility requirements.
• Able to assume responsibility and work autonomously or with a team.
• Exhibits professional courtesy at all times, and must be able to interact with other individuals of different levels of expertise'

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