Job Details

Job Title

Shift Hours 8-4:30

Conducts in-person and online training for program applications, provides conference support, and creates/updates basic training materials as needed. These duties and responsibilities may vary based on the needs of the customer and their users. Clearly communicates technical and non-technical information to beginner, and mid-level users, and other employees. May be mentored by senior trainers or project team members.

Delivers presentations and trainings using acceptable methods and techniques including in-person training and online training.

Conducts training analysis through quizzes and surveys to determine the effectiveness of trainings.

Sets up and connects a mobile classroom and troubleshoots simple network issues with the assistance of onsite personnel.

Provides input on the development of instructional materials for existing trainings such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting adults, uniformed personnel, ASM clients, and other ASM employees learn technical applications.

Attends conferences at request of the customer. Gathers, maintains, and ships all booth materials and equipment to and from the conference site. While onsite, discusses the capability and benefits of the applications to current users and potential new customers.

Quickly adapts to and overcomes short-notice customer requests, changing training environments, training software malfunctions, lack of internet availability, and other possible difficulties during training.

Makes minor edits to and revises documentation materials based on reviews of subject-matter experts, team members, and other writers.

Works onsite at military CONUS and some OCONUS locations, locally at ASM, and other locations as requested by the customer.

Trains on a variety of program applications in team settings.

Gathers information from application functional analysts, application owners, and/or subject matter experts to recommend updates to lesson plans, practical exercises, learning objectives, handouts, and other materials.

Creates expense authorizations before travel and creates expense reports upon completion of travel.

Minimum Qualifications

• HS Diploma or GED.
• 0-2 years of experience as a teacher/trainer or helpdesk for a technical project. A combination of equivalent education and experience may be considered.

Other Job Specific Skills

• Presents a polished and professional demeanor which allows the individual to interface and clearly communicate both technical and non-technical information effectively to beginner, experienced, and expert users.
• Communication skills must be superior to display enthusiasm with a calm and professional demeanor.
• Ability to work as part of a team of trainers and assist the team in completing training documentation and reports as necessary.
• Must be detail oriented and should utilize their professional experience within the field to keep trainings on schedule.
• Must be proficient in the use of the Microsoft Office suite of programs including Word, Excel, PowerPoint, and Outlook, and Adobe products such as Adobe Connect and Adobe Acrobat Pro. In addition, they need to be able to learn new applications quickly with minimal training.
• Possess strong listening skills as well as presentation skills, and should be comfortable conducting Q&A discussions with users and other stakeholders to collect application feedback and concerns.
• Must be well organized and have good interpersonal skills.
• Needs to travel 40%-75% of the time per month with some months being less and some possibly more. Travel will usually be scheduled at least one month in advance but may occur with little notice depending on availability.
• Ability to adjust and change focus and/or priority as well as the ability to successfully multi-task as needed and set priorities as needed.
• Knowledge of and prior experience with the Army or in a military health care setting is a plus.