Job Details

Provide technology support to all employees. Install and maintain workstations, servers, networking and audio visual equipment, peripheral equipment, and associated software. Provide Service Desk phone support for stakeholders including employees, students, and authorized visitors to campus. PRINCIPAL DUTIES AND RESPONSIBILITIES:Diagnose, troubleshoot, repair, maintain, inventory, and setup computer hardware, networking and audio visual equipment, peripheral devices, and software. Answer and respond to Service Desk calls, emails, service tickets, and personnel requests for technical support on a timely basis. Create, document, and close a Service Desk ticket for all requests for services in timely manner. Diagnose problems correctly and quickly using a high degree of patience, troubleshooting, critical thinking, customer service, and researching skills. Identify, investigate, and resolve technical problems. Configure hardware and software for end users. Assist Infrastructure Administra...Support Specialist, IT, Technical Support, Specialist, Support, Service Desk, Education