Job Details

At Cross Telephone, we believe in the power of reliable internet to enhance lives, empower communities, and unlock amazing possibilities. Our commitment goes beyond just delivering superior internet experiences; we're a family company dedicated to creating a welcoming environment where individuals passionate about making a difference can thrive and grow their careers.

Cross Telephone is a leading broadband and telecommunications provider that offers a wide range of services, including internet and phone. Committed to providing high-quality service to its customers, Cross Telephone is actively growing its fiber network and expanding into more cities. By partnering with federal and local municipalities, Cross Telephone aims to make a positive impact on the communities it serves.The application window will be open until at least August 15, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

The Direct Sales Representative is tasked with driving the growth of active, paying residential customers in a given market through direct, door-to-door interactions. This role primarily targets individual residential homes and may also involve engaging with multiple dwelling units (MDUs). Embracing an entrepreneurial spirit, you will work outdoors, moving from house to house to achieve your sales goals. You'll collaborate closely with your team leader and fellow team members, building strong relationships and continuously seeking innovative ways to enhance sales techniques.

Job Duties

• Communicate the Cross value proposition to customers.
• Prospect residential customers by promoting Cross internet and phone services.
• Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up.
• Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes.
• Partner with team members to ensure a seamless customer experience.
• Demonstrate knowledge of the Cross network and technical deployment.

Requirements

• High school diploma or GED.
• Valid driver's license and access to reliable transportation during the workday.

Preferred:

• Experience in sales, account management or customer service.
• Experience in the ISP or telecom industry.
• Proficiency in lead management software or spreadsheets.
• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.

Physical Demands:

• Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling and climbing stairs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.